Last updated: September 6, 2026
We want you to be happy with your MODISH order.
Please read the following policy before requesting a return.
1. 14-Day Right of Withdrawal
If you are a consumer located in the European Union or another jurisdiction providing equivalent statutory withdrawal rights, you generally have the right to withdraw from your purchase within 14 days of receiving your order, subject to applicable law and exceptions.
To exercise your right of withdrawal, contact us at:
[SUPPORT EMAIL]
within the applicable withdrawal period.
Statutory consumer rights are not affected by this policy.
2. Return Eligibility
To qualify for a return, items should normally be:
- Unworn
- Unwashed
- Unused
- Free from stains, odours or damage
- Returned with original tags where supplied
- Returned in their original or suitable protective packaging
We reserve the right to assess the condition of returned products as permitted by applicable law.
3. How to Request a Return
Before sending an item back, contact:
[SUPPORT EMAIL]
Please include:
- Your full name
- Order number
- Item you wish to return
- Reason for return
We will provide you with the relevant return instructions and return address.
Do not send returns to an address found on the shipping parcel unless we specifically instruct you to do so.
4. Return Shipping
Unless the product is defective, damaged, incorrect, or applicable law requires otherwise, customers are responsible for return shipping costs.
We recommend using a tracked shipping service.
MODISH cannot be responsible for return parcels lost in transit before they reach the designated return location.
5. Wrong, Damaged or Defective Items
If you receive the wrong product or an item arrives damaged or defective, contact us as soon as reasonably possible at:
[SUPPORT EMAIL]
Please provide:
- Order number
- Description of the issue
- Clear photographs or video showing the problem where appropriate
After reviewing the issue, we will provide an appropriate solution in accordance with applicable consumer law.
6. Incorrect Size
Please review the size chart carefully before ordering.
If you order an incorrect size and the item is otherwise eligible for return, you may request a return in accordance with this policy.
Return shipping for customer-selected sizing errors is normally the customer's responsibility, except where applicable law provides otherwise.
7. Exchanges
Where available, exchanges are subject to stock availability.
The fastest solution may sometimes be to return the original item and place a new order.
Our customer support team will provide instructions depending on your order and location.
8. Refunds
Once a return has been received and inspected, we will notify you.
Approved refunds will normally be issued to the original payment method.
Your bank or payment provider may require additional time to process the refund after it has been issued.
9. Original Shipping Charges
Any refund of original standard delivery charges will be handled in accordance with applicable consumer law.
Additional costs resulting from a customer selecting a more expensive delivery method than the least expensive standard delivery option may not be refundable where permitted by law.
10. Non-Returnable Items
Certain items may not be returnable where an exception is permitted by applicable law, including certain:
- Personalised goods
- Made-to-order goods
- Hygiene-sensitive goods after relevant seals have been removed
- Gift cards
- Products clearly identified as non-returnable where legally permitted
A product marked “Final Sale” does not override mandatory consumer rights.
11. Order Cancellations
If you need to change or cancel an order, contact us immediately.
We begin processing orders quickly and cannot guarantee that an order can be changed or cancelled after it enters fulfilment.
12. Contact
Questions regarding returns or refunds can be sent to:
[SUPPORT EMAIL]