Last updated: September 6, 2026
MODISH ships orders to customers across selected European destinations and other supported markets.
ORDER PROCESSING
Orders are normally prepared before being transferred to the shipping carrier.
Estimated processing times shown on our website are estimates and may vary during:
- Product launches
- Promotional periods
- Holidays
- High-volume periods
Once your order has shipped, you will receive a shipping confirmation where available.
SHIPPING TIMES
Delivery times depend on the destination, carrier and shipping method.
Estimated delivery times displayed during checkout or on our website are estimates rather than guaranteed delivery dates, unless explicitly stated otherwise.
Carrier delays, customs procedures, weather conditions, local holidays and other circumstances outside our reasonable control may affect delivery.
TRACKING
Where tracking is available, a tracking number or tracking link will be sent to the email address provided with your order.
Tracking information may take some time to update after shipment.
SHIPPING COSTS
Available shipping options and applicable shipping costs are displayed at checkout before payment.
Where a free-shipping promotion applies, its applicable conditions will be shown on the website.
DELIVERY ADDRESS
Customers are responsible for providing complete and accurate delivery information.
Please review your:
- Full name
- Street address
- Apartment/unit number
- Postal code
- City
- Country
- Telephone number
before completing your purchase.
If you discover an error after ordering, contact [SUPPORT EMAIL] as quickly as possible.
We cannot guarantee that an address can be changed after the order has entered fulfilment.
FAILED OR REFUSED DELIVERY
If a delivery cannot be completed because of an incorrect address, repeated unsuccessful delivery attempts, refusal of the parcel or failure to collect the parcel, it may be returned to the sender or fulfilment location.
Any reshipment or refund will be handled according to the circumstances and applicable consumer law.
LOST PACKAGES
If tracking indicates an unusual delay or you believe your parcel may be lost, contact:
[SUPPORT EMAIL]
Please include your order number.
We will review the tracking information and, where appropriate, work with the carrier or fulfilment partner to investigate.
DAMAGED PACKAGES
If your order arrives damaged, please photograph:
- The shipping package
- Shipping label
- Damaged product
- Any relevant internal packaging
and contact us promptly.
CUSTOMS, DUTIES & TAXES
Taxes, customs treatment and duties vary depending on the destination and fulfilment location.
Any costs that apply to your order will be handled or disclosed in accordance with applicable law and the information shown during the purchasing process.
MULTIPLE PACKAGES
In some circumstances, an order containing multiple products may arrive in more than one shipment.
Where available, separate tracking information will be provided.
CONTACT
For questions about an order or delivery:
[SUPPORT EMAIL]
Please include your order number so we can assist you faster.